Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

Provide us with feedback on our products or services

What we Collect from your interaction with our sites – Ramshackle and the Ramshackle Store.

1. Names, Addresses and Contact Information of the person(s) placing an order with us.
2. Names, Addresses and Contact Information of the person(s) using our services.
3. Names (and in some cases ages and gender) of all participants of a photo shoot.
4. Details and notes taken throughout a photo session or service provided to help us remember conversations during and details of your session.
5. If you EMail us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.

WHO IS COLLECTING THE DATA?

This data is being collected by Ramshackle Games. We use a password protected data management software to hold our data.

The Site uses a WordPress hosting platform through a dedicated Domain. Your data may be stored through WordPress.com’s and our Hosts Domains data storage, databases and their general applications. They store your data on secure servers behind a firewall.

The site utilises systems that are designed to prevent unauthorised access to any personal data you may submit on the Site. The Site maintains data accuracy and guarantees the correct use of the information under this statement. The systems used at The Site comply with the latest security standards and include necessary electronic, physical, and managerial procedures (Including Administration, see Section 5.), which help to protect the information collected online and to ensure and guarantee its correct and safe use. Nevertheless, due to the fact that no data can be 100% free nor 100% secure on the Internet, nor the WWW, we cannot guarantee that any information submitted to us will be totally safe and secure. Users provide the information at their own risk. The Site constantly assesses and evaluates the abilities of new technologies in providing the additional protection of the information where possible.

How do we use your information?

HOW IS IT BEING COLLECTED?The majority of our data is collected directly from you. Whether you fill out a form for us online or in person, or tell us face to face, via the telephone, via e-mail or message.

In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – They will usually give us your name and details to allow us to process their order, and provide our service to you.

The use of the RamshackleGames.co.uk and Shop.ramshackleGames.co.uk does not require any personal information when you visit our Site in the course of general browsing or casual use. Should you wish to provide your personal details on the site as part of a product related enquiry or in transacting to receive additional information – any information you provide to us will be protected from unauthorised access and you’ll be informed of exactly how your information is to be used within this privacy policy. The details below state the exact way in which information practices are handled by RamshackleGames.co.uk;

WHY IS IT BEING COLLECTED?

Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.

Some of the data we collect is to help provide you with a better customer serviceexperience through the use of Personal Information

we are required by law to collect and store certain information relating to any order you place with us.This Information allows you to be identified as and an Identifier of purchaser of services or goods of Ramshackle Games and so includes:

• Name, date of birth, gender, e-mail address, postal address, telephone number, gaming types, Interests, banking details – (See below), health declaration with regards you require disabled access or special needs if visiting the store or require access to a specific venue or site we have agreed upon.
• Credit, Debit card, Direct Debit information, relevant information about your bank account number and sort code or other banking information. Please Note that we do not store your bank or credit card details on our web servers
• Your usage records and duration of visits with regards Ramshackle Games Sites, venues and events.
• Your contacts with us, such as a note or recording of a call you make to our contact centre, an email or other records of any contact you have with us.
• Your purchase/booking information – such as dates of payment owed and received, the services you use and any other information related to your account
• Your particular preferences for particular products, Services or interests when you tell us what they are; – or when we assume, deduce what they are, depending on how you and your use of Ramshackle Games Sites products and services

How do we protect your information?

Analytics

By default WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data. However we make use of Google Anylytis to better allow us to understand the data of where our customers and visitors come from, the range of pages visted and other data for advertising and better understandoing of how our pages work.

• We will only process your information for these purposes where we have your consent to do so.

1. 1. Khandie Photography may internally analyse data for business and forecast purposes.
   2. Khandie Photography may internally analyse data for business and forecast purposes.

Details

Under no circumstances will any Personal Information be used for anything other than the reason it has been submitted for. We reserve the right to use any Personal Information for promotion administration purposes, including but not limited to verification and notification of winners as applicable.

​Any Personal Information obtained regarding an enquiry will be stored within the medium in which it was received and, unless a booking is complete, all Personal Information will be anonymised prior to the date of the event or eight months after final contact is made (whichever is later). Where a booking is made, relevant Personal Information provided by the client will be stored for a period of ten (10) years after the date of the event.

All electronic devices where your Personal Information is stored, for example, mobile phone, tablet, digital device (where applicable), Cloud service, online storage, localised Nas and desktop, all contain passwords. Images are stored on on digital mediums which are password protected. Any paper documents where your Personal Information can be accessed are stored in a secure, private location only accessible by Ramshackle Games.

All correspondence to Ramshackle Games via email, social media, website, contact form, Whatsapp, Messenger, electronic messaging services are password protected and Khandie Photography is solely responsible for the handling and managing of all personal data.

Some of our processes for how we use your information can involve profiling, automated processing and automated decisions. We need to do this to meet our own contractual obligations, to comply with applicable law (i.e. for fraud prevention, or where we are have a genuine good faith belief we are under a regulatory or legal (lawful) obligation to do so), and is within  our legitimate business interests to engage in such automated processing. See Section 7) For example:

Identity verification:

• We, and in the site may engage in profiling and automated processing, both directly and through the use of third party identification verification services, to verify your identity (so we can confirm you appear to be who you claim to be). We set out more information on this above and how this affects you and Section 7. If we cannot identify you, we may not be able to provide the Services to you. This identity verification check will be based on the information you provide to us and the results we get for the third party verification services (which is limited to the result of the check).

Client, staff and Customer Safety:

• We have developed processes, for the purposes set out in our business, to check that our Services are not being used for fraudulent purposes, and to make sure our staff and all relevant persons are treated fairly and safely. We will consider information you provide to access our Services, information you provide to enhance your experience, information we automatically collect from your use of our Services, and information we collect from other sources. We regularly check that our processes are up to date and implemented robustly and fairly to ensure that we can deliver the Services to you and that they are safe to use. If we believe in good faith, through legal and lawful entities and bodies and other approved and noted sources that personal safety, abuses, illegality (where we have prior information) and crime prevention processing detects activities or use of our Services which could be used for criminal or illegal activities, we may not be able to provide the Services to you.

Fraud and crime detection and prevention:

• We have robust developed processes, for the purposes set out above, to check that our Services are not being used for fraudulent purposes. We will consider information you provide to access our Services, information you provide to enhance your experience, information we automatically collect from your use of our Services, and information we collect from other sources. We regularly check that our processes are up to date and implemented robustly and fairly to ensure that we can deliver the Services to you and that they are safe to use in the context of job requirements (Without prejudice in this Fraud and Crime detection.). If we believe in good faith that our fraud and crime prevention processing detects activities or use of our Services which could be used for fraudulent or criminal activities, we may not be able to provide the Services to you.

Product development and creation:

• We can process the information you provide to us, the information we collect from your use of our Services, site and the information we obtain from third parties automatically to improve our products and develop new products and services. The information we use will help us to understand what is important to our users, and how we can create better products and services.

Ramshackle Games may at times use an assistant, administrator, physical or virtual, or a second shooter, under these circumstances they will have access to your name and telephone number for the duration of the event. All paperwork with this Personal Information on will be destroyed after the event has been carried out.

WHO WILL IT BE SHARED WITH?

We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:

• • • Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
    • Manufacturers (our or approved printing labs) if we are sending an order directly to you from a lab. (Information shared includes Name, Address and in some case e-mail address / mobile number)
    • Law Enforcement and Legal Requirements – We will provide data to law enforcement agencies if issued with a court order to do so.

Personal information shall not be shared with Third Party operators or websites, unless considered necessary when completing your transaction. For example, Khandie Photography used Google Drive as a means to distribute final digital material and/or photographs to clients; Khandie Photography will use your name and images to complete this order. This Site holds no physical, or E-Commerce payment and hosting transaction websites and services; Responsibility for privacy policies on other sites, but endeavours to only work with GDPR compliant companies.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help   us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Third-party disclosure

Third-party links

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google

California Online Privacy Protection Act

According to CalOPPA, we agree to the following:

COPPA (Children Online Privacy Protection Act)

Instagram Feed

“Instagram Feed plugin uses Instagram API on website front end. All the data received from Instagram via API is cached in WordPress database for some short period to provide front end optimization. You may request us to delete your Instagram data if it is accidentally cached in our website database with hashtag feed data. Instagram saves some cookies in browsers of website visitors via API data. These cookies are mostly used for security purposes. They are regulated under terms of Instagram’s Privacy Policy.”

Akismet

Fair Information Practices

CAN SPAM Act

and we will promptly remove you from ALL correspondence and within our privacy policy